Conditions

The cubic meter price is €129* including IVA., cargo insurance, and door to door freight.

* Prices are based on the condition that the maximum weight of a cubic meter is one hundred kilograms.

Therefore, say, 150 kilograms will be priced as two cubic meters.

The price for the following cubic meters is rounded up to the nearest whole number of cubic meters.

(m3 equals one cubic meter, which is Length x Width x Height = 1 meter x 1 meter x 1 meter = 1 m3.)

The price includes the closest physical pickup location and delivery door to door.

The price may/will be subject to extra fees when transporting from/to areas not connected to mainland.

This extra fee is currently €76 for the truck itself when crossing the Great Belt one way.

The extra fee will be distributed proportionally by m3 among the customers in the affected region.

You will be notified before pickup, if there is not sufficient cargo to your region (min. 10 m3).

The company primarily handles transport, and loading/unloading from the truck’s lorry.

We can also handle certain moving tasks, but only when paid per the hour for packing and carrying of moving boxes.

If the goods need to be carried into or out of the residence, an extra fee of €66 per hour is charged.

We do not receive goods on pallets as we do not have a lift on the truck or trailer, as both are loaded and secured by hand.

We send an email about 3 days before departure from Spain, with information on the date and time of pickup in Spain and later delivery in Denmark. This schedule will be revised according to the time spent throughout Europe.

You will be notified a day before loading or unloading via email, SMS, or call, and again no later than 1 hour before arrival on the pickup or delivery point, also by SMS or call.

In addition, you have the option to follow your goods in our tracking system, which you can access on our website with your personal access code and see where the transport is.

When picking up your goods, the amount that you received in the mail order confirmation is paid.

Our confirmation of this starts the shipment.

You MUST pay the amount corresponding to the number of cubic meters you have entered on the Booking Form.

Therefore, it is important that you check your amount of goods an extra time.

If there is more than stated, the remaining goods will be transported on a later trip, for the sake of other customers who have booked for the same trip.

You can ONLY cancel your order for up to 48 hours after you receive our confirmation.

You can also choose to pay on delivery in which case a fee of 5 percent is added to the price.

Do you choose to pay in DKK an exchange fee of DKK 100.00 (€13.00) will be charged.

The driver will check the declared amount of goods is correct.

In addition to cash, payment will soon also be payable using credit card or mobile transfer.

Bank transfer is possible, see under Payment.

If your destination is more than 50 km from our normal route (A or B) it costs €0.50 per km forth and back.

You should also know that van with trailer is about 12.5 meters long, is about 2.2 meters wide, and about 3.0 meters in height.  And has a turning radius of 13.5 meters.

You SHOULD assess this information carefully to determine if we can drive directly to your door and get on the road again from there.

If there are any problems in this regard, please note in on your order under “Comments”.

(We do not like surprises that can cause delays to our other customers) … 😉

We usually respond to your inquiry within 24 hours.

If you have not received a response from us within this time, the response has likely and unfortunately ended up in your Spam folder.

Routes

Route A:

Malaga, Madrid, Bordeaux, Paris, Bremen, Hamburg, Denmark

Route B:

Malaga, Alicante, Barcelona, ​​Lyon, Frankfurt, Hannover, Hamburg, Denmark

Packaging

The cargo insurance requires that the goods are packaged securely and safely.  This is the responsibility of the owner of the goods.

Cardboard boxes must be of GOOD quality (7 mm cardboard) and tolerate that up to five cardboard boxes are stacked on top of each other without any deformation.

The company’s responsibility lies in proper stowage and securing on the road train.

Of course, some items cannot be packaged.  Please send a photo of such items and we’ll find a reasonable solution.

TV, loudspeakers, pictures, lamps and furniture with veneer or paint MUST ALWAYS be packed securely in bubble plastic, and there must be an address or other form of marking on the individual parts of the cargo.

When goods are damaged, they have unfortunately always been inadequately packaged and we wish that you receive your goods as you delivered them to us.

We have blankets on board, but only for extra protection.

We pick up cargo 0 to 1 days before departure from Spain.

If this is not possible, we can pick up or deliver at other times for payment of €0,50 per km forth and back. Calculated from Competa approx. 45 kilometers East of Malaga.

We reserve the right to move the departure times plus / minus 3-4 days for the benefit of customers with large quantities of goods. This will be visible on the website during departure times.

Therefore, keep an eye on possible changes to departure times.

Goods from Denmark must be ready to be picked up immediately when we begin the return trip to Spain.

Goods can be picked up by our colleague Flytteexperten in Måløv before we arrive, this only applies to Zealand at this time.  This has to be settled financially with him, but his prices are quite reasonable.

If the cargo is to be delivered later than our arrival in Spain, this can also be arranged for an additional fee of €0.50 per kilometer measured from Competa.

If the cargo is to be delivered later than our arrival in Denmark (Zealand only), the goods will be delivered to Flytteexpertens warehouse and brought to you by him at your expense.

A transport typically takes 3 days from Spain to Denmark, and vice versa.

When sending the Booking Form, the Company’s policy and other terms are also accepted.

Jurisdiction and choice of law.

All disputes and conflicts that may arise from or in connection with the assignment are brought to a Danish court and decided under Danish national law in the Hjørring district court.

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