The cargo insurance requires that the goods are packaged securely and safely. This is the responsibility of the owner of the goods.
The company’s responsibility lies in proper stowage and securing on the road train.
Of course, some items cannot be packaged. Please send a photo of such items and we’ll find a reasonable solution.
It will always be the driver’s decision if the packaging is OK. If this is not the case, there will always be some extra storage boxes and packing tape on the car, which is a service that should not be abused.